Bluecube Media Pte Ltd (“we”, “us”, “the Platform”) operates the Eventive ticketing platform. This Privacy Policy explains how we collect, use, and protect your personal data when you purchase tickets through our platform.
1. Who We Are
We act as a Data Intermediary under the Personal Data Protection Act 2012 (Singapore). We process your data on behalf of the event organiser (the “Data Controller”), who determines how your data is used.
Registered Address: Bluecube Media Pte Ltd | 61 Ubi Avenue 1, #04-03 Singapore 408941
Contact: support@bluecube.com.sg
2. What Data We Collect
When you purchase a ticket, we collect:
Full name
Email address
Phone number
Partial payment card details
Transaction records
Ticket scan logs (at event entry)
3. How We Use Your Data
We use your data solely for:
Purpose
Legal Basis
Processing your ticket purchase
Contract performance
Sending your e-ticket and confirmation
Contract performance
Verifying entry at the event
Legitimate interest
Responding to chargebacks and disputes
Legal obligation
Complying with tax and regulatory requirements
Legal obligation
We do not use your data for marketing unless you have given separate, explicit consent to the event organiser.
4. Who We Share Your Data With
We share your data only with:
Recipient
Purpose
Location
HitPay Payment Solutions Pte Ltd
Payment processing
Singapore
Exabyte
Secure data hosting
Singapore
The Event Organiser
Ticket fulfilment and event management
Singapore
We do not sell, rent, or trade your personal data to third parties.
5. How Long We Keep Your Data
Data Type
Retention Period
Reason
Transaction records
7 years
IRAS tax requirements
Ticket scan logs
125 days after event
Chargeback dispute window
Contact details
90 days after event
Customer support queries
After the retention period, your data is anonymised or securely deleted.
6. How We Protect Your Data
We implement industry-standard security measures, including:
Encryption in transit and at rest
Role-based access controls
Regular security assessments
Secure disposal of storage media
7. Your Rights
Under the PDPA, you have the right to:
Access your personal data held by us
Correct inaccurate or incomplete data
Withdraw consent for future processing (this may affect our ability to provide services)
To exercise your rights, contact us at support@bluecube.com.sg. We will respond within 30 days.
8. Cookies
Our platform uses essential cookies for session management and payment processing. We do not use tracking or advertising cookies unless you consent separately.
9. Cross-Border Transfers
Your data is stored in Singapore. If a transfer outside Singapore is required (e.g., for card network authentication), we ensure the recipient provides protection comparable to the PDPA.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a data access/correction request, contact:
Bluecube Media Pte Ltd Email: support@bluecube.com.sg | Address: 61 Ubi Avenue 1, #04-03 Singapore 408941
